Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.
Twelve Oaks does not have a movie theater.
Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.
There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.
The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney. Men's, women's, and family restrooms are available for your convenience.
Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.
Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.
Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.
Yes, new Velochi strollers, featuring touchpads with children's games, are available for rent. Strollers are located on the upper level (enter the mall entrance between Sears and Lord & Taylor) and the lower level (enter the mall entrance between Sears and Macy's). Rental fee is $10 with a $1 refund when the stroller is returned.
Valet parking is available for $5. Hours of operation for Valet are:
- 10 a.m. to 9 p.m. on Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday
- 11 a.m. to 6 p.m. on Sunday
Valet is located between Nordstrom and Lord & Taylor is complimentary parking for those displaying a handicap permit.
The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, Novi Grill, Charleys Philly Steaks, Yeung's Lotus Express, Sbarro, Suki Hana, FRESH - Healthy Cafe, Taco Bell, A&W, Surf City Squeeze, The Pretzel Peddler, and Häagen-Dazs.
Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations.
No, we do not have lockers available.
Yes. The Children's Play Area is located on the Lower Level in the Sears Court. The Children's Play Area is just for kids 42 inches or less in height and under the age of six. Our children’s play area is themed, “Backyard Adventure.” The custom-designed indoor play area contains a variety of climbing structures, tunnels and interactive elements to keep kids active and engaged. Several of the structures feature sensory components including sound and lighting. The soft, durable foam sculptures are constructed with certified antimicrobial materials to ensure a safe and healthy play experience.
We do not currently have a Kid's Club program.
Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.
The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Security office is available 24 hours a day and 7 days a week. Their telephone number is (248) 348-9404.
We are pleased to offer a mall walking program beneficial to your exercise plan.
All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first.
We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:
- No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
- If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m.
- After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.
Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.
The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.
We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.
ATMs are located in the Lower Level Lifestyle Café Food Court, Lord & Taylor wing, Macy’s wing, Nordstrom wing, and Upper Level JCPenney wing.
Yes, Twelve Oaks has a mobile app available for both Apple and Android.
- Maps - Easily locate stores, restrooms and amenities.
- Itinerary - Plan your trip! Create a list of stores for your trip to optimize your time.
- Favorites - Love something? Tap the stars to add it to “favorites.”
- Save! - Be among the first to learn about sales and promotions!
While shopping at Twelve Oaks, recharge and get inspired in The Henry Ford’s Innovation Nation lounge, featuring the Emmy Award-winning TV series that showcases past and present game changers. Located on the upper level near Center Court.