For your convenience we have two Customer Service Centers.
The main Customer Service Center is located on the lower level, Center Court and the secondary Customer Service Center is conveniently located on the lower level near Nordstrom. Both Service Centers are staffed during all mall hours with representatives eager to assist you.
Customer Services Offered:
Twelve Oaks gift cards are available in denominations from $20 to $500. The purchase fee is $2.50 per card. Twelve Oaks gift cards are valid at any of our fine restaurants, stores, or services who accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover. American Express Gift Cards are available in denominations of $25, $50, and $100 with service fees of $4, $5, and $6, respectively. For more information on the Twelve Oaks Gift Card or to check your balance click here.
Twelve Oaks gift cards and American Express gift cards are available at the Center Court Information Desk and the Information Desk near Nordstrom. Corporate gift card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at 248.348.9438. NEW! Purchase online - It's now even easier! You can now buy gift cards online and have it sent to your loved ones. Gift cards are sold online in denominations from $25 to $300. Click here to purchase online now.
We have single, double, infant seat, and infant seat/toddler combination strollers available on a first come, first served basis for a $1 and $5 refundable deposit (cash only).
Wheelchairs and Electric Scooters are available for a $10 refundable deposit (cash only) on a first come, first served basis.
Lost or found items can be reported to a Security Officer or Customer Service Representative.
Stop by for a list of restaurants and food specialty stores.
We will be happy to direct you to a store you are looking for and provide you with a complimentary pocket directory.
Looking for employment? Stop by our main Service Center and ask to see our employment listings. To view this list online, click here.
Copies are .25 cents per page. Faxes are $4 for the first page and $2 per each additional page (cash only). Both services are available in the Management Office from 8:30 am to 5 p.m.
Ticketmaster, the world's leading ticket company, now has a retail location at Twelve Oaks Center Court Information Desk. Shoppers can purchase tickets here and access event information to a wide range of venues and entertainment options including sports, music, theater, arts, and family shows.