Customer Service


(248) 348-9400


Customer Service is located on the Lower Level in Center Court.  The Customer Service Center is staffed during all mall hours with representatives eager to assist you.

Customer Services Offered:

Twelve Oaks American Express Gift Cards
Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover.  Twelve Oaks Gift Cards are available at the Center Court Customer Service Desk.

Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday during regular office hours. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.

You can also purchase online — it's now even easier! You can now buy Gift Cards online and have them mailed anywhere. Gift Cards are sold online in denominations from $25 to $200.

Stroller Rental
Twelve Oaks has single, double, infant seat, and infant seat/toddler combination strollers available on a first-come, first-served basis for a $1 and $10 refundable deposit (cash only).

Wheelchair Rental
Wheelchairs and electric scooters are available for a $20 refundable deposit (cash only) on a first-come, first-served basis.  See valet attendant for rentals.

Lost & Found

Lost or found items can be reported to a Security Officer or a Customer Service Representative. 

Store & Restaurant Information
Stop by for a list of restaurants and food specialty stores.

Directions/Store Directory Maps
Customer Service Representatives are happy to provide directions to center stores and a complimentary pocket directory.

Employment Opportunities Listing
Looking for employment? Click here for employment opportunities. 

Photo Copy and Fax Service
Copies are 25¢ per page. Faxes are $4 for the first page and $2 for each additional page (cash only).  Both services are available in the Management Office from 8:30 a.m. to 5 p.m.

Free Wi-Fi
Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. See our Customer Service desk if you need additional assistance with WiFi. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

 

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