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Twelve Oaks Mall: World-class shopping in Metro Detroit


Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.

Today's Hours:

11:00 AM - 6:00 PM

Address:

27500 Novi Road, Novi, MI 48377

Phone Number:

(248) 348-9400

Details


Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.

Events


Oct 11th Twelve Oaks Mall Walker Club - October Breakfast

Twelve Oaks Mall Walker Club - October Breakfast

Join the Twelve Oaks Mall Walker Club, sponsored by DMC Huron Valley-Sinai Hospital and Harbor Health Plan.  Stop by the Center Court Customer Service or click here for application

Don't miss the next Mall Walker Club Monthly Event on Tuesday, October 11, 2016 in the Lifestyle Cafe Food Court at 9:00 a.m.

  • Enjoy complimentary breakfast
  • Chance to win great prizes
  • Meet your DMC and Harbor Health Plan teams
  • Topic: TBD

Visit the Customer Service or click here to register


FAQs



Does Twelve Oaks have Wi-Fi?

Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Customer Service desk if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.



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Where are the movies?

Twelve Oaks does not have a movie theater.

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Does Twelve Oaks have a Lost & Found?

Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.

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Where are your elevators?

There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.

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Where are the restrooms?

The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney.  Men's, women's, and family restrooms are available for your convenience.

Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.

Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.

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Where can I buy a Twelve Oaks Gift Card?

Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover.
Twelve Oaks Gift Cards are available at the Center Court Customer Service Desk and the Customer Service Desk on the Lower Level near Nordstrom.

Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.


Purchase online — It's now even easier!  Gift cards are available for purchase online and can be sent anywhere in the country. Gift cards are sold online in denominations from $25 to $200.  Purchase a Twelve Oaks Gift Card online and check your balance.

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Does Twelve Oaks have strollers and wheelchairs?

Yes, regular wheelchairs and electric scooters, single strollers, double strollers, and infant strollers are available at either Customer Service Desk. A refundable deposit and identification are required for this free service. The most convenient location to pick up a stroller or wheelchair is at the Customer Service Desk located near the Valet entrance.

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Does Twelve Oaks have Valet parking?

Valet parking is available for $5. Hours of operation for Valet are:

  • 10 a.m. to 10 p.m. on Monday, Tuesday, Wednesday, Thursday, and Saturday 
  • 10 a.m. to 2 a.m. on Friday
  • 11 a.m. to 7 p.m. on Sunday

Valet is located between Nordstrom and Lord & Taylor with complimentary parking for those displaying a handicap permit.

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Does Twelve Oaks have a food court?

The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, Novi Grill, Charleys Philly Steaks, Yeung's Lotus Express, Sbarro, Suki Hana, Taco Bell, A&W, Surf City Squeeze, and Häagen-Dazs.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations. Menus for most restaurants are available at the Customer Service Desks.

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Do you have storage lockers available?

No, we do not have lockers available. 

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Do you have a Children's Play Area?

Yes. The Children's Play Area is located on the Lower Level in the Sears Court.  The Children's Play Area is just for kids 42 inches or less in height and under the age of six.

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Do you have a Kid's Club?

We do not  currently have a Kid's Club program.

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Can I bring my pet to Twelve Oaks?

Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.

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Can I purchase a Gift Card online?

Yes, purchase a Gift Card online.

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Where is Ticketmaster located?

The Twelve Oaks' Ticketmaster Retail Outlet is closed, but don't worry - they are always open at Ticketmaster.com.

For help with an existing order, please call Fan Support at 866-498-4647. 

Did you know ...? 

When you buy online you can print your tickets at home, get them by mail or UPS, or put them on your phone with the Ticketmaster app.

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Do any stores or services at Twelve Oaks NOT accept the American Express Gift Card?

The following stores and services do not accept Taubman or American Express Gift Cards: Brow Art 23, Suki Hana, and Yeung's Lotus Express.


Customers may not use a Gift Card to purchase a cellular service plan. However, Gift Cards may used to purchase a cell phone, products, or accessories.

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Where is your Security Department?

The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn).  The Security office is available 24 hours a day and 7 days a week.  Their telephone number is (248) 348-9404.

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Does Twelve Oaks have a walking program?

Join the Twelve Oaks Mall Walker Club, sponsored by DMC Huron Valley-Sinai Hospital and Harbor Heath Plan

We are pleased to offer a mall walking program beneficial to your exercise plan.

As a participant in the program, you must register at the main Customer Service Desk (located in Center Court) after 10 a.m. It is important that we have the proper information on file.

All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first.

We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:

  • No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
  • If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m. 
  • After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.

Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.

The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.

We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.

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Where are ATMs located?

ATMs are located in the Lower Level Lifestyle Café Food Court, Lord & Taylor wing, Macy’s wing, Nordstrom wing, and Upper Level JCPenney wing.

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Does the mall have a mobile app?

Yes, Twelve Oaks has a mobile app available for both Apple and Android.

Features include:

  • Map It – Easily locate stores, restaurants and entertainment as you shop.
  • Plan It – Plan your trip in advance to get the most out of your visit.
  • Love It – Save your favorite stores for quick info and a personalized experience.
  • And Save! – Be among the first to learn about sales and promotions

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Employment


Santa Photo Set - Various Positions Posted Sep 20th

Helper
Cherry Hill Photo is seeking talented, enthusiastic and dedicated Santa Helpers to contribute to our Santa set. Year after year, families and children flock to the Santa set to visit with Santa and get their annual Santa Photo. It’s your job to create a magical experience for everyone who visits Santa this Christmas season.  Cherry Hill Photo management will train each staff member on our process and programs and will be there to guide the Santa set team to success!
•      Key Qualifications
•      Proven ability to drive positive customer experiences
•      Taking Digital Pictures
•      Greeting & Working with Families/Children
•      Learning the POS system (cash register)
•      Enthusiastic, Outgoing & Flexible

 
Managers and Assistant Managers
Cherry Hill Photo is seeking talented, dedicated Managers to contribute to our Santa set. It’s your job to build and manage the team that will engage customers in this dynamic environment. In this role, you will lead your team to engage customers while they visit Santa and create a magical experience for everyone.  Adaptable and flexible by nature, you’re composed and collected as you balance the needs of your team, Santa, the corporate partner and their customers.
•      Key Qualifications
•      Proven ability to drive positive customer experiences
•      Taking Digital Pictures
•      Greeting & Working with Families/Children
•      Hiring
•      Daily paperwork
•      Daily Deposits
•      All Aspects of Set Operations
•      Learning the POS system (cash register)

Please email Mindy Zink at mzink@cherryhillphoto.com with resume, references and position applying for.


Customer Service Assistant Manager Posted Jul 13th

The Customer Service Department within Twelve Oaks Mall is currently seeking an enthusiastic, energetic, and dynamic full-time Customer Service Assistant Manager with an outgoing personality who can successfully handle all guest inquiries in a professional, pleasant, and courteous manner.

The idea applicant must have a professional appearance and presence, previous cash handling experience, outstanding communication skills, strong problem-solving skills and an ability to work within a team environment and interact well with others.

Qualifications for the position:
•    Strong PC Skills with ability to navigate through e-mails, notes and spreadsheets
•    Perform task with minimal supervision and ability to make sound decisions
•    Assertive approach to problem solving and troubleshooting
•    Ability to think and react to situations in a professional manner
•    Follow directions and utilize already established procedures of department
•    Work in fast paced environment
•    Physically mobile and in possession of all senses so as to successfully perform requirements of position, including standing for long periods of time and occasionally lifting 15-20 pounds
•    Must be available to work flexible schedule to meet the needs of the department to include nights, weekends, and holidays.

Background screening and pre-employment drug testing will be conducted on job candidates upon acceptance of a contingent job offer.

Please pick up application at Center Court Customer Service Desk.
      


Part-time representatives Posted Aug 26th

The Customer Service Department within Twelve Oaks Mall is currently seeking enthusiastic, energetic and dynamic part-time representatives with outgoing personalities who can successfully handle all guest inquiries in a professional, pleasant and courteous manner.  

The ideal applicant must have a professional appearance and presence, previous cash handling experience, outstanding communication skills, strong problem-solving skills and an ability to work within a team environment and interact well with others.

Qualifications of the position:
•    Strong PC skills with ability to navigate through e-mails, notes and spreadsheets
•    Perform tasks with minimal supervision and ability to make sound decisions
•    Assertive approach to problem solving and troubleshooting
•    Ability to think and react to situations in a professional manner
•    Follow directions and utilize already established procedures of department
•    Work in a fast-paced environment
•    Physically mobile and in possession of all senses so as to successfully perform requirements of position, including standing for long periods of time and occasionally lifting 5 - 20 pounds
•    Must be available to work a flexible schedule to meet the needs of the department to include days, nights, weekends and holidays.



Apply in person at the lower level center court Customer Service Desk to complete an application or email your resume to twelveoaks@infoplaceusa.com.


Parking


Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.

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