Twelve Oaks Mall: World-class shopping in Metro Detroit


Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.

Today's Hours:

10:00 AM - 9:00 PM

Address:

27500 Novi Road, Novi, MI 48377

Phone Number:

(248) 348-9400

Details


Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.

Events


Jan 9th - Feb 14th Mall Walker Club February Breakfast

Mall Walker Club February Breakfast

Don't miss the next Mall Walker Club Monthly Event on Tuesday, February 13, 2018 on the Lower Level, JCPenney Court at 9:00 a.m.

Register online.


FAQs



Does Twelve Oaks have Wi-Fi?

Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.



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Where are the movies?

Twelve Oaks does not have a movie theater.

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Does Twelve Oaks have a Lost & Found?

Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.

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Where are your elevators?

There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.

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Where are the restrooms?

The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney.  Men's, women's, and family restrooms are available for your convenience.

Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.

Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.

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Does Twelve Oaks have strollers?

Yes, new Velochi strollers, featuring touchpads with children's games, are available for rent. Strollers are located on the upper level (enter the mall entrance between Sears and Lord & Taylor) and the lower level (enter the mall entrance between Sears and Macy's).  Rental fee is $10 with a $1 refund when the stroller is returned.

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Does Twelve Oaks have Valet parking?

Valet parking is available for $5. Hours of operation for Valet are:

  • 10 a.m. to 9 p.m. on Monday, Tuesday, Wednesday, Thursday, Friday, and Saturday 
  • 11 a.m. to 6 p.m. on Sunday

Valet is located between Nordstrom and Lord & Taylor is complimentary parking for those displaying a handicap permit.

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Does Twelve Oaks have a food court?

The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, Novi Grill, Charleys Philly Steaks, Yeung's Lotus Express, Sbarro, Suki Hana, FRESH - Healthy Cafe, Taco Bell, A&W, Surf City Squeeze, The Pretzel Peddler, and Häagen-Dazs.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations.

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Do you have storage lockers available?

No, we do not have lockers available. 

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Do you have a Children's Play Area?

Yes. The Children's Play Area is located on the Lower Level in the Sears Court.  The Children's Play Area is just for kids 42 inches or less in height and under the age of six.  Our children’s play area is themed, “Backyard Adventure.” The custom-designed indoor play area contains a variety of climbing structures, tunnels and interactive elements to keep kids active and engaged. Several of the structures feature sensory components including sound and lighting. The soft, durable foam sculptures are constructed with certified antimicrobial materials to ensure a safe and healthy play experience.

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Do you have a Kid's Club?

We do not currently have a Kid's Club program.

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Can I bring my pet to Twelve Oaks?

Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.

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Where is Ticketmaster located?

The Twelve Oaks' Ticketmaster Retail Outlet is closed, but don't worry - they are always open at Ticketmaster.com.

For help with an existing order, please call Fan Support at 866-498-4647. 

Did you know ...? 

When you buy online you can print your tickets at home, get them by mail or UPS, or put them on your phone with the Ticketmaster app.

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Where is your Security Department?

The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn).  The Security office is available 24 hours a day and 7 days a week.  Their telephone number is (248) 348-9404.

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Does Twelve Oaks have a walking program?

Join the Twelve Oaks Mall Walker Club, sponsored by DMC Huron Valley-Sinai Hospital.

We are pleased to offer a mall walking program beneficial to your exercise plan.

All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first.

We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:

  • No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
  • If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m. 
  • After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.

Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.

The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.

We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.

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Where are ATMs located?

ATMs are located in the Lower Level Lifestyle Café Food Court, Lord & Taylor wing, Macy’s wing, Nordstrom wing, and Upper Level JCPenney wing.

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Does the mall have a mobile app?

Yes, Twelve Oaks has a mobile app available for both Apple and Android.

Features include:

  • Maps - Easily locate stores, restrooms and amenities.
  • Itinerary - Plan your trip! Create a list of stores for your trip to optimize your time.
  • Favorites - Love something? Tap the stars to add it to “favorites.”
  • Save! - Be among the first to learn about sales and promotions!

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Does Twelve Oaks Mall have phone charging stations?

While shopping at Twelve Oaks, recharge and get inspired in The Henry Ford’s Innovation Nation lounge, featuring the Emmy Award-winning TV series that showcases past and present game changers.  Located on the upper level near Center Court.

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Parking


Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.

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