Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.
10:00 AM - 9:00 PM
27500 Novi Road, Novi, MI 48377
Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.
Don't miss the next Mall Walker Club Monthly Event on Tuesday, November 8, 2016 on the Lower Level, JCPenney Court at 9:00 a.m.
Register at the Center Court Customer Service Desk or click here!
Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Customer Service desk if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.
Twelve Oaks does not have a movie theater.
Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.
There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.
The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney. Men's, women's, and family restrooms are available for your convenience.
Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.
Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.
Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.
Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $3.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover.
Twelve Oaks Gift Cards are available at the Center Court Customer Service Desk and the Customer Service Desk on the Lower Level near Nordstrom.
Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.
Purchase online — It's now even easier! Gift cards are available for purchase online and can be sent anywhere in the country. Gift cards are sold online in denominations from $25 to $200. Purchase a Twelve Oaks Gift Card online and check your balance.
Yes, regular wheelchairs and electric scooters, single strollers, double strollers, and infant strollers are available at either Customer Service Desk. A refundable deposit and identification are required for this free service. The most convenient location to pick up a stroller or wheelchair is at the Customer Service Desk located near the Valet entrance.
Valet parking is available for $5. Hours of operation for Valet are:
Valet is located between Nordstrom and Lord & Taylor with complimentary parking for those displaying a handicap permit.
The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, Novi Grill, Charleys Philly Steaks, Yeung's Lotus Express, Sbarro, Suki Hana, Taco Bell, A&W, Surf City Squeeze, and Häagen-Dazs.
Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations. Menus for most restaurants are available at the Customer Service Desks.
No, we do not have lockers available.
Yes. The Children's Play Area is located on the Lower Level in the Sears Court. The Children's Play Area is just for kids 42 inches or less in height and under the age of six.
We do not currently have a Kid's Club program.
Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.
The Twelve Oaks' Ticketmaster Retail Outlet is closed, but don't worry - they are always open at Ticketmaster.com.
For help with an existing order, please call Fan Support at 866-498-4647.
Did you know ...?
When you buy online you can print your tickets at home, get them by mail or UPS, or put them on your phone with the Ticketmaster app.
The following stores and services do not accept Taubman or American Express Gift Cards: Brow Art 23, Suki Hana, and Yeung's Lotus Express.
Customers may not use a Gift Card to purchase a cellular service plan. However, Gift Cards may used to purchase a cell phone, products, or accessories.
The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Security office is available 24 hours a day and 7 days a week. Their telephone number is (248) 348-9404.
We are pleased to offer a mall walking program beneficial to your exercise plan.
As a participant in the program, you must register at the main Customer Service Desk (located in Center Court) after 10 a.m. It is important that we have the proper information on file.
All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first.
We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:
Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.
The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.
We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.
ATMs are located in the Lower Level Lifestyle Café Food Court, Lord & Taylor wing, Macy’s wing, Nordstrom wing, and Upper Level JCPenney wing.
Yes, Twelve Oaks has a mobile app available for both Apple and Android.
The Customer Service Department within Twelve Oaks Mall is currently seeking enthusiastic, energetic and dynamic part-time representatives with outgoing personalities who can successfully handle all guest inquiries in a professional, pleasant and courteous manner.
The ideal applicant must have a professional appearance and presence, previous cash handling experience, outstanding communication skills, strong problem-solving skills and an ability to work within a team environment and interact well with others.
Qualifications of the position:
• Strong PC skills with ability to navigate through e-mails, notes and spreadsheets
• Perform tasks with minimal supervision and ability to make sound decisions
• Assertive approach to problem solving and troubleshooting
• Ability to think and react to situations in a professional manner
• Follow directions and utilize already established procedures of department
• Work in a fast-paced environment
• Physically mobile and in possession of all senses so as to successfully perform requirements of position, including standing for long periods of time and occasionally lifting 5 - 20 pounds
• Must be available to work a flexible schedule to meet the needs of the department to include days, nights, weekends and holidays.
Apply in person at the lower level center court Customer Service Desk to complete an application or email your resume to email@example.com.
Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.
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