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Twelve Oaks


Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.

Today's Hours:

9:00 AM - 10:00 PM

Address:

27500 Novi Road, Novi, MI 48377

Phone Number:

(248) 348-9400

Details


Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.

Events


Nov 6th - Dec 24th Experience the Ice Palace Featuring Frozen

Experience the Ice Palace Featuring Frozen

In celebration of the November 18 release of the Disney Frozen Sing-Along Edition on DVD & Digital HD, Twelve Oaks Mall presents a Frozen Ice Palace experience.  The Ice Palace will feature characters from the number one animated film of all time, Disney Frozen.  This much-loved, interactive holiday display features the art of Anna, Elsa and their friends Olaf, Kristoff and Sven, plus a 30 foot Ice Palace with falling snow, a light show and other activities for the whole family.  Interactive globes will showcase scenes such as Anna & Elsa ice skating with Olaf, plus Anna, Kristoff & Sven on their quest to find Elsa on the North Mountain.  Adults & children alike will enjoy leaving their hand print in ice at The Icy Hand Print experience, seeing how they compare in size to Sven & Olaf and having their photo taken with a plush Olaf at the Ice Throne. End your magical journey at the Ice Palace with a visit to Santa and a special Disney Frozen Look-and-Find book!

There will not be live characters present.


The Ice Palace and Santa's Hours through Dec. 23

Monday - Saturday: All Mall Hours
Breaks: 12:30 - 1 p.m. and 5:30 - 6 p.m.
Sunday: All Mall Hours
Break: 1 - 1:30 p.m.

The Ice Palace and Santa's Hours on Christmas Eve, Dec. 24
9 a.m. to 3 p.m.
Break: 12 - 12:30 p.m.

Guests must be in line with a ticket by 3 p.m. to see Santa before he leaves for the North Pole.



Special Offers


Dec 18th - Dec 26th Save up to 70% on Disney FROZEN merchandise

Save up to 70% on Disney FROZEN merchandise

Huge Sale on Disney FROZEN Merchandise!  Visit the Ice Palace Gift Shop in Center Court and save up to 70% on Disney FROZEN merchandise! Hurry, there are only a few more days to take advantage of these great prices. Some exclusions may apply. See Ice Palace Gift Shop for details.


The information presented here has been provided to us by the retailer. Please contact the retailer directly to confirm product availability and current sales information.

FAQs



Does Twelve Oaks have Wi-Fi?

Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Customer Service desk if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.



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Where are the movies?

Twelve Oaks does not have a movie theater.

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Does Twelve Oaks have a Lost & Found?

Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.

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Where are your pay phones?

Pay phones are located in Lifestyle Café Food Court.

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Where are your elevators?

There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.

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Where are the restrooms?

The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney.  Men's, women's, and family restrooms are available for your convenience.

Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.

Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.

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Where can I buy a Twelve Oaks Gift Card or an American Express Gift Card?

Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $2.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover.
Twelve Oaks Gift Cards and American Express Gift Cards are available at the Center Court Information Desk and the Information Desk on the Lower Level near Nordstrom.

 

Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.


Purchase online — It's now even easier!  Gift cards are available for purchase online and can be sent anywhere in the country. Gift cards are sold online in denominations from $25 to $200.  Purchase a Twelve Oaks Gift Card online and check your balance.

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Does Twelve Oaks have strollers and wheelchairs?

Yes, regular wheelchairs and electric scooters, single strollers, double strollers, and infant strollers are available at either Customer Service Desk. A refundable deposit and identification are required for this free service. The most convenient location to pick up a stroller or wheelchair is at the Customer Service Desk located near the Valet entrance.

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Does Twelve Oaks have Valet parking?

Valet parking is available for $5. Hours of operation for Valet are:

  • 10 a.m. to 10 p.m. on Monday, Tuesday, Wednesday, Thursday, and Saturday 
  • 10 a.m. to 2 a.m. on Friday
  • 11 a.m. to 7 p.m. on Sunday

Valet is located between Nordstrom and Lord & Taylor with complimentary parking for those displaying a handicap permit.

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Does Twelve Oaks have a food court?

The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, Ahmo's Mediterranean Grill, The Great Steak & Potato Company, Yeung's Lotus Express, Sbarro's Pizzeria, Suki Hana, Taco Bell, A&W, Surf City Squeeze, and Häagen-Dazs.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations. Menus for most restaurants are available at the Customer Service Desks.

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Do you have storage lockers available?

Yes. We have more than 200 lockers available for 50¢ per use. They are located across from Fine Touch Tailoring on the Upper Level near Sears and at the Max & Erma's entrance near Upper Level, JCPenney.

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Do you have a Children's Play Area?

Yes. The Children's Play Area is located on the Lower Level in the Sears Court.  The Children's Play Area is just for kids 42 inches or less in height and under the age of six.

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Do you have a Kid's Club?

We do not  currently have a Kid's Club program.

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Can I bring my pet to Twelve Oaks?

Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.

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Can I purchase a Gift Card online?

Yes, purchase a Gift Card online.

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Where is Ticketmaster located?

Ticketmaster, the world's leading ticket company, has a retail location at the Twelve Oaks Center Court Customer Service Desk. Shoppers can purchase tickets there and access event information to a wide range of venues and entertainment options including sports, music, theater, arts, and family shows.

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Do any stores or services at Twelve Oaks NOT accept the American Express Gift Card?

The following stores and services do not accept Taubman or American Express Gift Cards: Brow Art 23, Suki Hana, Ticketmaster, and Yeung's Lotus Express.


Customers may not use a Gift Card to purchase a cellular service plan. However, Gift Cards may used to purchase a cell phone, products, or accessories.

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Where is your Security Department?

The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn).  The Security office is available 24 hours a day and 7 days a week.  Their telephone number is (248) 348-9404.

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Does Twelve Oaks have a walking program?

We are pleased to offer a mall walking program beneficial to your exercise plan.

As a participant in the program, you must register at the main Customer Service Desk (located in Center Court) after 10 a.m. It is important that we have the proper information on file.

All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first. Lockers are available at several entrances for your use. To operate a locker, simply place your belongings in it, insert 50¢ and remove the key. All personal items should be stored in a locker.

We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:

  • No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
  • If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m. 
  • After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.

Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.

The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.

We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.

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Where are ATMs located?

ATMs are located in Lifestyle Café Food Court and on the Lower Level near Macy's.

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Parking


Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.

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