Get emails on sales, stores, events & more! Read Privacy Policy for info use details.

Twelve Oaks


Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.

Today's Hours:

10:00 AM - 9:00 PM

Address:

27500 Novi Road, Novi, MI 48377

Phone Number:

(248) 348-9400

Details


Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.

Events


Mar 24th - Apr 19th The Easter Bunny Hops into Bunnyville

The Easter Bunny Hops into Bunnyville

A sure sign of spring is the arrival of the Easter Bunny! Find him hoppily settled in his new home in Center Court until April 19, 2014. The Easter Bunny eggcitedly awaits visitors in Bunnyville, a charming, three-dimensional bunny town featuring RUUM American Kid’s Wear, Sanders, and the 24 Carrot Bank. The last stop in Bunnyville is a professional photo with the Easter Bunny in front of his Bunny House.   Customers will receive a certificate for a free 11 oz. photo mug from Snapfish with the purchase of any photo package ($22-44), and all children receive a small gift from the Bunny just for visiting!


FAQs



Does Twelve Oaks have Wi-Fi?

Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Customer Service desk if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.



Back to Top
Where are the movies?

Twelve Oaks does not have a movie theater.

Back to Top
Does Twelve Oaks have a Lost & Found?

Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.

Back to Top
Where are your pay phones?

Pay phones are located in Lifestyle Café Food Court.

Back to Top
Where are your elevators?

There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.

Back to Top
Where are the restrooms?

The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney.  Men's, women's, and family restrooms are available for your convenience.

Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.

Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.

Back to Top
Where can I buy a Twelve Oaks Gift Card or an American Express Gift Card?

Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $2.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover. American Express Gift Cards are available in denominations of $25, $50, and $100 with service fees of $4, $5, and $6, respectively.
Twelve Oaks Gift Cards and American Express Gift Cards are available at the Center Court Information Desk and the Information Desk on the Lower Level near Nordstrom.

 

Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.


Purchase online — It's now even easier!  Gift cards are available for purchase online and can be sent anywhere in the country. Gift cards are sold online in denominations from $25 to $300.  Purchase a Twelve Oaks Gift Card online and  check your balance.

Back to Top
Does Twelve Oaks have strollers and wheelchairs?

Yes, regular wheelchairs and electric scooters, single strollers, double strollers, and infant strollers are available at either Customer Service Desk. A refundable deposit and identification are required for this free service. The most convenient location to pick up a stroller or wheelchair is at the Customer Service Desk located near the Valet entrance.

Back to Top
Does Twelve Oaks have Valet parking?

Valet parking is available for $5. Hours of operation for Valet are:

  • 10 a.m. to 10 p.m. on Monday, Tuesday, Wednesday, Thursday, and Saturday 
  • 10 a.m. to 2 a.m. on Friday
  • 11 a.m. to 7 p.m. on Sunday

Valet is located between Nordstrom and Lord & Taylor with complimentary parking for those displaying a handicap permit.

Back to Top
Does Twelve Oaks have a food court?

The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, The Great Steak & Potato Company, Yeung's Lotus Express, Sbarro's Pizzeria, Suki Hana, Taco Bell, A&W, Quiznos, Surf City Squeeze and Häagen-Dazs.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations. Menus for most restaurants are available at the Customer Service Desks.

Back to Top
Do you have storage lockers available?

Yes. We have more than 200 lockers available for 50¢ per use. They are located across from Fine Touch Tailoring on the Upper Level near Sears and at the Max & Erma's entrance near Upper Level, JCPenney.

Back to Top
Do you have a Children's Play Area?

Yes. The Children's Play Area is located on the Lower Level in the Sears Court.  The Children's Play Area is just for kids 42 inches or less in height and under the age of six.

Back to Top
Do you have a Kid's Club?

We do not  currently have a Kid's Club program.

Back to Top
Can I bring my pet to Twelve Oaks?

Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.

Back to Top
Can I purchase a Gift Card online?

Yes, purchase a Gift Card online.

Back to Top
Where is Ticketmaster located?

Ticketmaster, the world's leading ticket company, has a retail location at the Twelve Oaks Center Court Customer Service Desk. Shoppers can purchase tickets there and access event information to a wide range of venues and entertainment options including sports, music, theater, arts, and family shows.

Back to Top
Do any stores or services at Twelve Oaks NOT accept the American Express Gift Card?

The following stores and services do not accept Taubman or American Express Gift Cards: Brow Art 23, Suki Hana, Ticketmaster, and Yeung's Lotus Express.


Customers may not use a Gift Card to purchase a cellular service plan. However, Gift Cards may used to purchase a cell phone, products, or accessories.

Back to Top
Where is your Security Department?

The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn).  The Security office is available 24 hours a day and 7 days a week.  Their telephone number is (248) 348-9404.

Back to Top
Does Twelve Oaks have a walking program?

We are pleased to offer a mall walking program beneficial to your exercise plan.

As a participant in the program, you must register at the main Customer Service Desk (located in Center Court) after 10 a.m. It is important that we have the proper information on file.

All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first. Lockers are available at several entrances for your use. To operate a locker, simply place your belongings in it, insert 50¢ and remove the key. All personal items should be stored in a locker.

We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:

  • No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
  • If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m. 
  • After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.

Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.

The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.

We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.

Back to Top
Where are ATMs located?

ATMs are located in Lifestyle Café Food Court and on the Lower Level near Macy's.

Back to Top

Parking


Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.

Sign up for emails on sales, stores, events & more!

Read our Privacy Policy for information use details.