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Twelve Oaks

Twelve Oaks is a major regional shopping center located in Novi, Michigan featuring nearly 200 distinctive specialty stores and restaurants.

Today's Hours:

10:00 AM - 9:00 PM


27500 Novi Road, Novi, MI 48377

Phone Number:

(248) 348-9400


Twelve Oaks Mall is the dominant regional mall conveniently located at the intersection of three major highways, I-96, I-696 and I-275, at Novi and Twelve Mile roads in Novi, Michigan. With nearly 200 fine stores plus Nordstrom, Macy's, Lord & Taylor, JCPenney, and Sears, Twelve Oaks has been serving customers in the many affluent, fast-growing local communities since 1977.


Aug 7th Ringling Brothers & Barnum & Bailey®

Ringling Brothers & Barnum & Bailey®

Join Ambassadors of Laughter, Slappy and Monday as they celebrate performance power that boosts circus-goers excitement. Step right up, test your circus skills, and laugh at the hilarious antics of the clowns prior to Built to Amaze! coming to The Palace of Auburn Hills November 12-16.

Thursday, August 7 at 1 p.m.   Registration begins at 12:30 p.m.
Center Court

Presented by Childtime and Tutor Time Child Care Learning Centers

Aug 14th Copper Tom

Copper Tom

Copper Tom is a children’s music songwriter and performer from Ann Arbor, Michigan.  He tours nationally and has recorded 2 CDs – one of which won the Album of the Year Award from the Kids Music Awards in 2010!  Get ready for some infectious rhythms and good time fun when Copper Tom hits the center stage at Twelve Oaks.

Thursday, August 14 at 1 p.m.   Registration begins at 12:30 p.m.
Center Court

Presented by Childtime and Tutor Time Child Care Learning Centers

Aug 21st Ann Arbor Hands-On Museum

Ann Arbor Hands-On Museum

It's science on wheels!  The Ann Arbor Hands-On Museum is bringing the museum to Twelve Oaks, infusing fun, dynamic, hands-on, educational science activities that are fun for all ages!

Thursday, August 21 at 1 p.m.   Registration begins at 12:30 p.m.
Center Court

Presented by Childtime and Tutor Time Child Care Learning Centers

Aug 28th Bubble Man Ron Loyd Presents Bubbleology

Bubble Man Ron Loyd Presents Bubbleology

Bubble Man Ron creates an immediate rapport with his young audience based upon a shared, enthusiastic love of bubbles.  Prepare to be amazed as this bubbleologist creates cube bubbles, double merry-go-round bubbles, bubbles inside of bubbles, and more!

Thursday, August 28 at 1 p.m.   Registration begins at 12:30 p.m.
Center Court

Presented by Childtime and Tutor Time Child Care Learning Centers


Summer Fun Thursdays at Twelve Oaks Mall

Press Release
Posted Jul 15th, 2014

Mall offers family entertainment every Thursday in August

News RSS Feed


Does Twelve Oaks have Wi-Fi?

Twelve Oaks has free Wi-Fi throughout the mall. Select .FREE_TwelveOaks on your Wi-Fi enabled device’s setting in order to get access. For instructions, view our Help Sheet or see our Customer Service desk if you need additional assistance. If you are still having difficulty connecting, call our Wi-Fi HelpDesk at 866-260-8488.

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Where are the movies?

Twelve Oaks does not have a movie theater.

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Does Twelve Oaks have a Lost & Found?

Yes. The Lost & Found is in our Security Office located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn). The Lost & Found is open during all mall hours.

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Where are your pay phones?

Pay phones are located in Lifestyle Café Food Court.

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Where are your elevators?

There are three elevators. Two are on either end of Center Court and the other is near Lord & Taylor. Each department store also has an elevator inside the store.

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Where are the restrooms?

The Lifestyle Café Food Court restrooms can be found on the Lower Level near JCPenney.  Men's, women's, and family restrooms are available for your convenience.

Lower Level, near Lord & Taylor, you can find men's, women's, and family restrooms available.

Restrooms located on Upper Level, near Center Court (down the hall across from Pottery Barn) offer men's and women's restrooms.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities.

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Where can I buy a Twelve Oaks Gift Card or an American Express Gift Card?

Twelve Oaks Gift Cards are available in denominations from $20 to $500. The purchase fee is $2.95 per card. Twelve Oaks Gift Cards are valid at any of our fine restaurants, stores, or services which accept American Express, as well as any Taubman mall across the country. We accept cash, American Express, Visa, MasterCard, and Discover. American Express Gift Cards are available in denominations of $25, $50, and $100 with service fees of $4, $5, and $6, respectively.
Twelve Oaks Gift Cards and American Express Gift Cards are available at the Center Court Information Desk and the Information Desk on the Lower Level near Nordstrom.


Corporate Gift Card orders can be placed in the Mall Management Office on Monday through Friday from 9 a.m. to 4:30 p.m. Corporate checks will be accepted with proper identification. For more information on corporate orders, please call the Management Office at (248) 348-9438.

Purchase online — It's now even easier!  Gift cards are available for purchase online and can be sent anywhere in the country. Gift cards are sold online in denominations from $25 to $300.  Purchase a Twelve Oaks Gift Card online and  check your balance.

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Does Twelve Oaks have strollers and wheelchairs?

Yes, regular wheelchairs and electric scooters, single strollers, double strollers, and infant strollers are available at either Customer Service Desk. A refundable deposit and identification are required for this free service. The most convenient location to pick up a stroller or wheelchair is at the Customer Service Desk located near the Valet entrance.

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Does Twelve Oaks have Valet parking?

Valet parking is available for $5. Hours of operation for Valet are:

  • 10 a.m. to 10 p.m. on Monday, Tuesday, Wednesday, Thursday, and Saturday 
  • 10 a.m. to 2 a.m. on Friday
  • 11 a.m. to 7 p.m. on Sunday

Valet is located between Nordstrom and Lord & Taylor with complimentary parking for those displaying a handicap permit.

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Does Twelve Oaks have a food court?

The Lifestyle Café Food Court is located on the Lower Level, JCPenney wing. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends! Enjoy Zoup, The Great Steak & Potato Company, Yeung's Lotus Express, Sbarro's Pizzeria, Suki Hana, Taco Bell, A&W, Quiznos, Surf City Squeeze and Häagen-Dazs.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations. Menus for most restaurants are available at the Customer Service Desks.

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Do you have storage lockers available?

Yes. We have more than 200 lockers available for 50¢ per use. They are located across from Fine Touch Tailoring on the Upper Level near Sears and at the Max & Erma's entrance near Upper Level, JCPenney.

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Do you have a Children's Play Area?

Yes. The Children's Play Area is located on the Lower Level in the Sears Court.  The Children's Play Area is just for kids 42 inches or less in height and under the age of six.

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Do you have a Kid's Club?

We do not  currently have a Kid's Club program.

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Can I bring my pet to Twelve Oaks?

Possession of pets is prohibited, with the exception of service animals such as Leader Dogs.

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Can I purchase a Gift Card online?

Yes, purchase a Gift Card online.

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Where is Ticketmaster located?

Ticketmaster, the world's leading ticket company, has a retail location at the Twelve Oaks Center Court Customer Service Desk. Shoppers can purchase tickets there and access event information to a wide range of venues and entertainment options including sports, music, theater, arts, and family shows.

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Do any stores or services at Twelve Oaks NOT accept the American Express Gift Card?

The following stores and services do not accept Taubman or American Express Gift Cards: Brow Art 23, Suki Hana, Ticketmaster, and Yeung's Lotus Express.

Customers may not use a Gift Card to purchase a cellular service plan. However, Gift Cards may used to purchase a cell phone, products, or accessories.

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Where is your Security Department?

The Twelve Oaks' Security Office is located on the Upper Level, JCPenney wing near Center Court (down the hall across from Pottery Barn).  The Security office is available 24 hours a day and 7 days a week.  Their telephone number is (248) 348-9404.

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Does Twelve Oaks have a walking program?

We are pleased to offer a mall walking program beneficial to your exercise plan.

As a participant in the program, you must register at the main Customer Service Desk (located in Center Court) after 10 a.m. It is important that we have the proper information on file.

All entrance doors open at 8:00 a.m. Monday through Saturday and 9:00 a.m. on Sunday for participants in our Walking Program. The Lifestyle Café Food Court is opened first. Lockers are available at several entrances for your use. To operate a locker, simply place your belongings in it, insert 50¢ and remove the key. All personal items should be stored in a locker.

We must ask your cooperation in order to maintain a safe environment in the common area of Twelve Oaks. Our maintenance crew arrives very early in the morning to clean the Center floors. If you are an early morning walker, and to ensure that you are walking in areas that are clean and dry, we request that you adhere to the following:

  • No admittance prior to 8:00 a.m. Monday through Saturday. On Sunday, there will be no admittance before 9:00 a.m. Anyone in the building before those times will be escorted out.
  • If you normally arrive at 8:00 a.m., begin your walking pattern on the Lower Level and continue to walk the Lower Level only, until 9:00 a.m. 
  • After 9:00 a.m., you may proceed to the Upper Level and use both levels throughout the balance of your walking program.

Twelve Oaks' personnel will be monitoring the Center areas prior to 9:00 a.m. If you are ever asked to remain on the Lower Level, please cooperate.

The Upper Level track is .78 mile and the Lower Level track is 1 mile. Each time you walk the complete mall, you have walked a total of 1.78 miles.

We appreciate your cooperation; our goal is to provide a safe environment for your walking pleasure.

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Where are ATMs located?

ATMs are located in Lifestyle Café Food Court and on the Lower Level near Macy's.

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Part-time Customer Service Representatives Posted Jul 9th

Twelve Oaks Mall is currently seeking part-time Customer Service Representatives within the shopping center’s Customer Service Department.  The primary goal of the position is to ensure that all guests visiting Twelve Oaks receive high-level, quality service that is expected from a top tier center.   

The ideal applicant will possess a thorough knowledge of Novi and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries in a professional, pleasant and courteous manner.   The ideal applicant must also possess:
•    Previous experience in a customer service environment
•    Strong customer service orientation skills
•    Professional appearance and presence
•    Ability to greet each guest with a smile and in a friendly manner
•    Outstanding communication skills, both written and oral
•    Ability to work within a team environment and interact well with others
•    Diplomatic, self-motivated and strong work ethic
•    Strong problem solving ability
•    Accurate and detail oriented skills
•    Previous cash handling experience
•    Strong PC skills (Word, Excel, PowerPoint, etc.)

Responsibilities of the position:
•    Interact with guests and provide directional information
•    Answer inbound calls to the Guest Service Desk
•    Provide information about stores within the shopping center, including product information
•    Provide information concerning mall events and activities
•    Process gift card and Ticketmaster transactions
•    Promote gift card and Ticketmaster programs in order to exceed shopping center's goals
•    Assist guests with various ancillary purchases
•    Provide information regarding local attractions, lodging, transportation and dining
•    Assist with internal mall marketing promotions, as required
•    Troubleshoot and diffuse guest issues
•    Participate in training and education programs
•    Provide Customer Service Manager with observations, guest comments, and recommendations
•    Provide rental equipment to shoppers as needed
•    Inventory control
•    Continually exceed guest expectations

Qualifications of the position:
•    Perform tasks with minimal supervision and ability to make sound decisions
•    Follow directions from Manager and Mall Management personnel
•    Work in a fast paced, high traffic environment
•    Physically mobile and in possession of all senses so as to successfully perform requirements of position, including standing for long periods of time and occasionally lifting 5 - 20 pounds
•    Must be available for a variety of shifts, including a mix of days, nights, weekends and holidays

Compensation for the position is $9.00 per hour.   Apply in person by visiting the Customer Service Desk (located on the lower level in Center Court) to complete an application.


Twelve Oaks offers 7,000 spaces on several acres of lighted, free parking.


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